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01327 830109 | |
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findoutmore@technicaldirect.co.uk | |
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Technical Direct (UK) Ltd Yorks Farm Business Centre Watling Street East Towcester Northamptonshire NN12 8EU |
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| ICAS Group works with organisations throughout
the world to enhance employee well being, improve performance,
and reduce the costs associated with human behaviour. Services include employee assistance and well being programmes, critical incident services, expatriate support and training. With employee well-being at the top of the list, it’s vital ICAS’ systems are robust and user-focussed. ICAS asked us to create a help-desk case management system, with complete case management and task work-flow management, a pivotal solution in their relationship with corporate clients. |
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| We scoped and created a multi-language win32 application,
installed across 200 Clients in 4 countries. The system produces monthly customer reports, with feedback and metrics. It allocates cases to resources, and records details for data mining. Successfully rolled out across the business, the new system allowed ICAS customers and employees to interact far more effectively, providing valuable and actionable metrics on employee well being. The new efficiencies and streamlined operation of the system enables ICAS to develop new client business with more organisations. It also allows ICAS to provide detailed customer reports on employee satisfaction. Improving employee well being, and in turn employee motivation. More Information Contact us on +44 (0)1327 830109, or findoutmore@technicaldirect.co.uk |
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